Introduction
This Privacy Policy explains how RepairHub, a technology platform operated by Royalsip Appliances, collects, uses, stores, shares and protects information when customers use our website, mobile applications, support channels and appliance repair services.
RepairHub provides small home appliance repair services including repair booking, pickup coordination, diagnosis, estimate approval, payment, invoicing, repair tracking and delivery updates.
By using RepairHub, you agree to the collection and use of information in accordance with this Privacy Policy.
Definitions
RepairHub, we, us or our means the RepairHub platform operated by Royalsip Appliances.
Customer, you or your means any person who uses RepairHub, creates an account, raises a repair request, contacts support or uses our website or mobile application.
Services means the website, mobile application, repair request flow, pickup, diagnosis, repair coordination, payment, invoice generation, delivery and support services provided through RepairHub.
Personal Information means information that can identify an individual directly or indirectly, such as name, mobile number, email address, address, order history or payment reference.
Device Information means technical information about the device, browser or application used to access RepairHub.
Information We Collect
We collect information required to operate RepairHub, process repair requests, provide customer support, issue invoices and improve service quality.
Personal Information
We may collect your name, contact details and account-related information when you register, create a repair request, contact support or use our services.
Mobile Number
We collect your mobile number for account access, OTP verification, repair updates, pickup coordination, delivery updates and customer support.
Email Address
We may collect your email address for support communication, invoices, service updates, account-related notices and legal communication.
Customer Profile
We may collect profile details such as your name, phone number, saved addresses and service preferences.
Pickup Address
We collect pickup address details, including address line, city, state, PIN code and landmark, to coordinate repair pickup.
Delivery Address
Where applicable, we collect delivery address details to return repaired appliances. For some services, the delivery address may be the same as the pickup address.
PIN Code
We collect PIN code information to verify service availability and support pickup or delivery operations.
Appliance Details
We collect appliance category, issue description, model details where provided, and other information required to diagnose and repair the appliance.
Repair Requests
We collect and store repair request details, status history, diagnosis notes, estimates, customer decisions, payment status, delivery status and related operational records.
Photos
Customers may upload photos of appliances or issues to help our team understand the problem before pickup or diagnosis.
Videos
Where supported, customers may upload or share videos related to appliance issues for diagnosis and service support.
Voice Notes
Customers may upload voice notes describing appliance issues. Voice notes are used only for service assessment, support and repair workflow purposes.
Order History
We maintain order history, including repair requests, status updates, invoices, payment references, delivery status and support interactions.
Payment Information
We collect payment status, payment amount, payment purpose, transaction references and payment gateway response details required for reconciliation, support and invoicing.
GST Information
Where applicable, we may collect GST-related information required for taxation, estimates, invoices and compliance.
Invoice Details
We collect and generate invoice details, including order number, invoice number, repair charges, inspection charges, GST details, payment amount and customer address.
Device Information
We may collect device type, operating system, app version, device identifiers, IP address, crash logs and diagnostic information to improve app reliability and security.
Browser Information
When you use our website, we may collect browser type, browser version, pages visited, referring pages, date and time of access and similar technical information.
Cookies
We may use cookies or similar technologies to keep the website functional, improve performance, understand usage and remember preferences.
Analytics
We may use analytics tools to understand how customers use our website and mobile applications. Analytics data helps us improve usability, reliability and service quality.
How We Use Information
We use collected information to:
- create and manage customer accounts;
- verify mobile numbers and support secure login;
- check service availability by PIN code;
- create, process and manage repair requests;
- coordinate pickup, diagnosis, repair and delivery;
- prepare repair estimates and invoices;
- process payments and maintain payment records;
- provide customer support;
- send service updates and important account notices;
- improve website and mobile application performance;
- detect misuse, fraud or security issues;
- comply with legal, tax, accounting and regulatory obligations;
- maintain internal business records.
Communications
RepairHub may communicate with customers through WhatsApp, SMS, email, phone calls, push notifications and in-app messages.
Communications may include OTP messages, repair request confirmations, pickup updates, diagnosis updates, estimate notifications, payment reminders, invoice updates, delivery updates, support responses, service availability information and important policy notices.
You may contact support if you need help with communication preferences. Some service and transaction-related communications are necessary for RepairHub to provide its services.
Payment Processing
Payments on RepairHub are processed through trusted third-party payment providers such as Razorpay or other payment gateways used by RepairHub.
RepairHub does not store full card numbers, CVV, UPI PINs, net banking passwords or other sensitive payment authentication details. Such information is handled securely by the payment provider according to its own security standards and policies.
RepairHub may store payment status, amount, transaction ID, payment purpose, invoice reference and gateway response details required for order processing, support, reconciliation and compliance.
Third Party Services
RepairHub may use third-party service providers to operate and improve its services. These providers may process information only as required to provide their services to RepairHub.
Third-party services may include:
- AWS or similar cloud infrastructure providers for hosting, storage, backups and application infrastructure;
- Razorpay or similar payment gateway providers for payment processing;
- WhatsApp Business API providers for service notifications and customer communication;
- Google Maps or similar mapping services, if used for location assistance or address support;
- analytics providers for website and application usage insights;
- email, SMS and push notification providers for customer communication;
- error monitoring and diagnostic tools for app reliability.
RepairHub does not sell customer personal information to third parties.
Data Security
We use reasonable administrative, technical and organizational measures to protect customer information from unauthorized access, misuse, alteration, disclosure or loss.
Security measures may include access controls, encrypted communication, secure authentication, limited employee access, monitoring, backups and secure third-party infrastructure.
No method of transmission or storage is completely secure. Customers are responsible for keeping their account access, device and OTPs secure.
Account Deletion and Data Retention
Customers can initiate account deletion from the RepairHub mobile application by selecting Profile → Delete Account and confirming the request.
Customers who cannot access the application can submit an account deletion request through our public Delete Account page by emailing repairhub026@gmail.com with the mobile number registered to the account. We may verify control of the registered mobile number before completing an external request. Customers should never send an OTP, password, payment card details or banking credentials by email.
When an account is deleted, personal account information such as the customer's name, mobile number and email address is deleted or anonymized, and saved addresses are deleted. Authentication sessions, OTP records and other account-specific authentication data are removed. The deleted account cannot be restored.
We retain customer information for as long as necessary to provide RepairHub services, maintain repair and invoice records, comply with legal and tax obligations, resolve disputes, prevent fraud and enforce agreements.
Following account deletion, RepairHub may retain limited transaction and business records, including orders, order-specific pickup or delivery details, uploaded images or voice notes, invoices, payment or transaction records and tax-related information, where reasonably necessary for tax, accounting, fraud prevention, dispute resolution, regulatory compliance or other legal obligations. Retained records remain linked to an anonymized or deleted customer account rather than an active account. Generated invoices and other statutory records may continue to contain information required to preserve an accurate transaction record.
A customer may later register again using the same verified mobile number. This creates a new RepairHub account with a new account identifier. The deleted account is not restored, and its previous account history is not automatically attached to the new account.
When information is no longer required, we may delete, anonymize or archive it in accordance with our internal policies and legal obligations.
Customer Rights
Customers may contact RepairHub support to request:
- access to personal information associated with their account;
- correction of inaccurate or incomplete information;
- deletion of information, subject to legal, tax, fraud prevention and service record retention requirements;
- clarification on how their information is used;
- support with account or privacy-related concerns.
Requests can be sent to repairhub026@gmail.com. We may verify your identity before processing privacy-related requests.
Children's Privacy
RepairHub is intended for use by adults who can enter into legally binding agreements. We do not knowingly collect personal information from children.
If a parent or guardian believes that a child has provided personal information to RepairHub, they may contact us and we will take appropriate steps as required.
Cookies
Our website may use cookies and similar technologies for essential functionality, performance, analytics and user experience improvements.
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business operations.
The updated Privacy Policy will be posted on our website with a revised "Last Updated" date. Continued use of RepairHub after changes are published means you accept the updated Privacy Policy.